At NUTRIX, our priority is customer satisfaction. We understand that sometimes it may be necessary to return a product, so we have established a return policy that gives you policy that gives you peace of mind and flexibility. Our return policy is detailed below:

Right of Withdrawal

You have the right to cancel your purchase within 14 days of receipt of your order. 14 days after receipt of your order, in accordance with current Spanish legislation. During this period you can return the purchased products without providing a justification.

Return Procedure

To initiate the return process, please contact our Customer Service team. We will provide you with detailed instructions on how to proceed. Returned products must be in their original condition, unused and with all original accessories and labels. Be sure to include a copy of your invoice or proof of purchase with your return package for easy identification of your order. with the return package to facilitate identification of your order. Shipping costs associated with the return will be the responsibility of the customer, unless the reason for the return is an error on our part or a defective product.

Inspection and Reimbursement

Once we receive your return, we will perform an inspection to make sure that the products comply with our return products comply with our return policies. If everything is in order, we will proceed to process your refund. The refund will be made using the same payment method payment method you used to make your purchase, unless otherwise agreed. Please note that the time required for the refund to be reflected in your account may vary depending on the payment method and the your account may vary depending on the payment method and the issuing bank.

Products not eligible for return

Some products, such as customized or perishable items, may not be eligible for return unless defective or damaged. Please consult our customer service team for specific for specific information on non-returnable products.

Contact

If you have any questions or need to initiate a return process, please do not hesitate to contact our Customer Service team. We are here to help you. Thank you for choosing NUTRIX. We are committed to customer satisfaction and we will do everything we can to make your shopping experience possible to make your shopping experience a positive and hassle-free one.